Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 1 of 136 AA l Fl iPeel dr s Go un indeel f o r Field Guide # 1 Every Officer is a Leader, 4th Edition 1 Front Matter © Copyright 2023. Kenneth D. Gisborne, MA, CPP, Pat Lynch, Ph.D., and Terry D. Anderson, Ph.D. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the written prior permission of the authors. The Transforming Leadership Principles and 60 Leadership Skills contained in the Field Guide are the copyright of Consulting Resource Group International Inc. and used with permission. No use or application outside of this Field Guide is permitted without written permission from CRG. Order this book online at www.CommandCollege.org or email your order request to: info@CommandCollege.org Published in the United States of America. ISBN: 978-1-7377855-4-5 Publisher: Readiness Network, Inc. www.CommandCollege.org 919-753-1127
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 2 of 136 Every Officer is a Leader - Field Guide 2 Introduction This field guide has been developed at the request of First Responders who want a handy guide they can take with them assess the skills they have, to target the skills they want to work on and to track the progress of their skill development. It can also be used to discuss with your supervisor or coach so that you can develop a plan for your leadership development. It is a quick pocket reference to trigger your awareness of 2-3 skills you want to work on developing each day. Using the Guide in this way will encourage you to stay focused on your leadership development goals and celebrate your achievements. If you want more depth and understanding of how a particular skill can be applied you can use the full book for a more complete explanation of how the skill can be successfully applied. You can order the full book at: www.commandcollege.org.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 3 of 136 Table of Contents Field Guide # 1 Every Officer Is A Leader, 4th Edition A Field Guide for All Personnel . . . . . . . . . . . . . . . . . 1 Front Matter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Transforming Leadership Skills . . . . . . . . . . . . . . . . 7 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Skill 1 Grounding: Focusing Awareness in the Present . . .9 Skill 2 Centering: Including Self in the Context of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Skill 3 Beliefs Clarification and Resolution: Taking a Stance on Life’s Basic Issues . . . . . . . . . . . . . . . . . .13 Skill 4 Specifying Your Personal Purpose and Vision: A Critical Life Skill . . . . . . . . . . . . . . . . . . . . . . . . . .15 Skill 5 Identifying Your Values: Setting Priorities in Life .17 Skill 6 Life Planning to Provide Motivation and Balance 19 Skill 7 Education Planning: Setting Motivational Goals .21 Skill 8 Career Planning: Setting Motivational Goals . . . .23 Skill 9 Time and Priority Management . . . . . . . . . . . . . . .25 Skill 10 Stress Management . . . . . . . . . . . . . . . . . . . . . . . .27 Skill 11 Energy Management for Improved Health and Performance . . . . . . . . . . . . . . . . . . . . . . . . . .29 Skill 12 Positive Mental Attitude: Inner Skill of the
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 4 of 136 Every Officer is a Leader - Field Guide Winner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Skill 13 Self-disclosure: Sharing Appropriately with Others . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Skill 14 Image Management: Taking Responsibility for How You See Yourself . . . . . . . . . . . . . . . . . . . .35 Skill 15 Impression Management: Taking Responsibility for How Others See You . . . . . . . . . . . . . . . .37 Skill 16 Attending: Giving Undivided Attention to Others 39 Skill 17 Observing: Simply Seeing Another Person Without Distortion or Judging . . . . . . . . . . . . . . . .41 Skill 18 Suspending Your Frame of Reference . . . . . . . . . .43 Skill 19 Questioning: Appropriate Gathering of Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Skill 20 Listening: Checking for Others’ Intended Meanings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Skill 21 Responding with Understanding: Getting on the Inside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Skill 22 Assertiveness: Speaking Honestly and Kindly with Self-Control . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Skill 23 Confrontation: Telling People the Truth About Unacceptable Behavior . . . . . . . . . . . . . . . .53 Skill 24 Challenging: Helping Others See Strengths and Opportunities and Move Toward Positive Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Skill 25 Advanced Empathy . . . . . . . . . . . . . . . . . . . . . . . . .57 Skill 26 Problem/Opportunity Exploration . . . . . . . . . . . . .59 Skill 27 Problem/Opportunity Specification . . . . . . . . . . .61 Skill 28 Problem/Opportunity Ownership: Helping Ourselves and Others Own Up . . . . . . . . . . . . . . . .63 Skill 29 Goal Setting: Identifying Realistic and Motivating Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Skill 30 Goal Ownership: Fundamental to Getting Commitment to Action . . . . . . . . . . . . . . . . . . . . . .67 Skill 31 Action Planning: Exploring and Evaluating
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 5 of 136 Table of Contents Specific Pathways for Achievement . . . . . . . . . . .69 Skill 32 Implementing Action Plans: Increasing the Success Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Skill 33 Confrontation: Facing and Helping Others Face Self-Defeating Behaviors . . . . . . . . . . . . . . . .73 Skill 34 Self-Sharing: Giving Others Additional Perspective with Your Own Story . . . . . . . . . . . . . . . .75 Skill 35 Immediacy: Helping People Get Unstuck . . . . . . .77 Skill 36 Making an Effective Referral to a Professional Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79 Skill 37 Informal Assessment: Walking Around Talking with People . . . . . . . . . . . . . . . . . . . . . . . . .81 Skill 38 Formal Assessment: Research, Interviewing, and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Skill 39 Change Management Facilitation: Leading Teams Through Resistance to Change . . . . . . . . .85 Skill 40 Need Clarification: Making Plain the Need for Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Skill 41 Readiness Checking: Overcoming the Real Blocks to Change . . . . . . . . . . . . . . . . . . . . . . . . . . .89 Skill 42 Values Alignment . . . . . . . . . . . . . . . . . . . . . . . . . .91 Skill 43 Vision and Purpose Consensus-Building . . . . . . . .93 Skill 44 Strategy Consensus-Building . . . . . . . . . . . . . . . . .95 Skill 45 Implementation Planning: Specifying Steps, Dates, and People to Expedite Goal Achievement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Skill 46 Assessing Team Performance on Strategic Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99 Skill 47 Leading Teams Toward Continuous Learning for Continuous Improvement . . . . . . . . . . . . . . 101 Skill 48 Building Accountability . . . . . . . . . . . . . . . . . . . . 103 Skill 49 Assessment of Personal Styles . . . . . . . . . . . . . . 105 Skill 50 Personal Style Shifting . . . . . . . . . . . . . . . . . . . . 107 Skill 51 Assessment of Roles . . . . . . . . . . . . . . . . . . . . . . 109
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 6 of 136 Every Officer is a Leader - Field Guide Skill 52 Role Shifting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Skill 53 Assessment of Skills . . . . . . . . . . . . . . . . . . . . . . 113 Skill 54 Skill Shifting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Skill 55 Recognition of Team and Organization Development Stages . . . . . . . . . . . . . . . . . . . . . . . . 117 Skill 56 Facilitation of Team and Organization Development Stages . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Skill 57 Formation and Facilitation of a Cross-Functional Continuous Improvement Team . . . . . . . 121 Skill 58 Assessment of Leadership Skills to Help Yourself and Others Plan for Further Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Skill 59 Coaching Other Leaders to Become More Effective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Skill 60 Lead Environmental Scanning and Initiate Proactive Responses to Future Trends . . . . . . . 128 Afterword and Authors . . . . . . . . . . . . . . . . . . . . . . .131 Afterword. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Authors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 7 of 136 TL er aandsefrosrhmi pi nSgk i l l s Section 1 Every Officer is a Leader, 4th Edition 1.1 Introduction 1.1.1 Why This Field Guide? This field guide has been requested by a number of readers of our previous 3rd Edition of Every Officer is a Leader, or those who took the online course at CommandCollege.org or CPKN.ca. They wanted a brief summary of the 60 skills in the book and in the online course so they could put it in their briefcase or car and focus on specific skill development while they have breaks on the job. They wanted it to be practical, immediately applicable, and time-efficient. 1.1.2 How to Use this Guide This Field Guide does exactly that -- it brings leadership skill development into the job itself by providing a self-assessment and planning format for specific leadership skill development that applies directly to your job, regardless of rank or job title. It is a handy summary of all of the skills in the Every Officer is a Leader book and online courses, and it allows the officer or professional staff fast access to leadership skill development on the job or during a break.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 8 of 136 Every Officer is a Leader - Field Guide 1.1.3 Why Use This Guide? The benefits of using this guide are that you will have clearly in mind those leadership skills that fit the situation you face and how to better perform those skills. It enables you to continue your leadership development journey while you get better results because of your keener focus on leadership effectiveness. This Field Guide can also be used to identify how you can improve your communication and problem solving at home or in your community settings. We appreciate the officers and staff who have requested such a Guide as this and trust that it will make leadership skill development a more targeted and effective approach while you are on the job.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 9 of 136 Transforming Leadership Skills Skill 1 Grounding: Focusing Awareness in the Present What is this skill? This awareness skill of grounding involves taking responsibility for placing your own attention in each present moment, not in memory about past events or in fantasy about future events. Individuals who are grounded have more personal presence and people who are in fantasy or memory seem to be preoccupied somewhere else. Grounding is the practice of mindful selfremembering, the practice of which can enhance awareness and performance. What’s in it for you? This skill is the foundation for all other leadership skills. Individuals who are proficient in the personal mastery skill of grounding are able to: Maintain greater self-control – i.e., their emotions, thoughts, and their responses to situations. Increase their own and others’ safety because they are psychologically present and available. Achieve a heightened level of situational awareness. Concentrate more effectively on a given task or goal. Eliminate or minimize distractions by focusing on the present. Behavioral Indicators An individual proficient in the skill of grounding: Remains steadily in the present, not the past or future. Remains conscious of their own thoughts and emotions, while ignoring distractions. Focuses relentlessly on the risks at hand, and the desired goal or outcome.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 10 of 136 Every Officer is a Leader - Field Guide Aligns behaviors with steps needed to achieve the desired goal or outcome. Finds ways to overcome obstacles to reach personal and professional goals. During a crisis or chaotic situation, focuses on the task at hand rather than being distracted. Retains a calm demeanor during emergencies because this inner focus “muscle” has been developed. Leadership Skill Self-Assessment: Grounding Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 11 of 136 Transforming Leadership Skills Skill 2 Centering: Including Self in the Context of Events What is this skill? Centering is an important prerequisite for being a conscious, alert, and intentional person, especially when exercising leadership. It is an awareness skill that enables an individual to leverage the strength of the grounding skills to intentionally be conscious of his or her own presence as a person with his or her own specific beliefs, biases, creative ideas, intuitions, revelations, emotions, physical experiences, and judgments in each moment. This awareness level is distinct from the awareness of external events. This deeper self-awareness can develop more quickly through self-conscious effort (a decision to focus on developing this skill) and through the practice of being very still (deep relaxation, meditation, or prayer states). Centering is the opposite of selfishness because it is this inner part of a person that enables greater awareness of the self, thus allowing the leader to be more receptive, sensitive, understanding and giving to others. What’s in it for you? Proficiency in centering will enable you to: Be more relaxed and receptive to important interpersonal and environmental cues. Act from a clear awareness of your own beliefs, values and ethics. Knowing thyself has the advantage of self-confidence (you are confiding in yourself). You can align your own inner positions with the Code of Ethics that you swear to uphold if and when you are sworn in as some kind of officer.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 12 of 136 Every Officer is a Leader - Field Guide Behavioral Indicators An individual proficient in the skill of centering: Demonstrates steadiness of focus and performance when under stress. Has developed enough mental muscle to remain grounded and centered in the present. Can avoid emotional self-sabotage and remain in command of self. Can remain objective and suspend judgments, emotions and premature advice before root cause problems have been specified. Can collaborate with others without triggering their emotional saboteurs. Leadership Skill Self-Assessment: Centering Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 13 of 136 Transforming Leadership Skills Skill 3 Beliefs Clarification and Resolution: Taking a Stance on Life’s Basic Issues What is this skill? This awareness skill area is the longest one because of its importance; it is also the most difficult to explain because of its complexity. Our belief system influences our interpretation of anything experienced by our senses. It is through this interpretation that behavioral intention is formed. That is, what action do we intend to take (or not take) as a response to the experience and our assumptions about it? What’s in it for you? Proficiency in beliefs clarification and resolution will enable you to: Clarify the foundation of your assumptions about life and your purpose in it so that you have confidence in yourself and your “modus operandi”. Better understand the belief systems of others to give you a foundation of tolerance and possibly inclusion and respect. Gain strength of character that will anchor you in compromising situations. Gain peace of mind that you at least have some working understanding of life and its purpose, and your purpose in it. Better honor diversity and have more compassion because, we believe, in reality, most people are doing the best they can with the information and assumptions they are working with, even when their assumptions are wrong or impractical. Behavioral Indicators
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 14 of 136 Every Officer is a Leader - Field Guide An individual proficient in the skill of beliefs clarification and resolution: Can inwardly sense when they are getting emotionally hijacked by a situation or interaction. Can shift from a lift-brain knee-jerk reaction to a strategic perspective and response based upon observation and not only emotion. Can influence others to assess and react in a more objective and appropriate manner. Can remain grounded and centered even as the circumstances become less predictable. Can improve this skill by staying awake to every present moment and to changes in the environment around them. Leadership Skill Self-Assessment: Beliefs Clarification/Resolution Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 15 of 136 Transforming Leadership Skills Skill 4 Specifying Your Personal Purpose and Vision: A Critical Life Skill What is this skill? This skill enables you to develop and be specific about your ‘why’. Your why is why you would bother to get up in the morning. It is your motivating purpose and vision for doing anything you might do. It is often a noble purpose and vision of a preferred future. What’s in it for you? Proficiency in specifying your personal purpose and vision will enable you to: Be purpose driven, based on your beliefs, toward your envisioned future. Save energy and gain yardage by being clear and not getting side-tracked. Get better results and follow through more creatively when the going gets tough. Save time, energy and even money by not being distracted or diffused. Behavioral Indicators An individual proficient in specifying their personal purpose and vision: Have a burning inner sense of mission or purpose that releases energy and evokes passion. Enjoy a career and lifestyle that fits who they really are. Clarify and set priorities and specify challenging goals that match their own strengths and motivations. Enjoy the deep satisfaction that their lives and work count for something that is important to them.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 16 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Personal Purpose and Vision Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 17 of 136 Transforming Leadership Skills Skill 5 Identifying Your Values: Setting Priorities in Life What is this skill? This skill enables you to gain power to prioritize and focus your energy, goals, priorities and activities. It is developing increased ability to be clear-minded, aligned with others in an endeavor, and to prioritize what is most in alignment with your purpose and vision. What’s in it for you? Proficiency in identifying your values will enable you to: Be aware of what is really important to you. Be able to pinpoint what is the 20% that is seriously important and what is the 80% that is not urgent. Be clear about your values alignment with the oath that you have taken or may take. Communicate and live out your values with greater clarity and success. Behavioral Indicators An individual proficient in identifying their values: Is more consistent and less distracted. Is internally driven by an internal values/beliefs compass so that ethical behavior is more likely. Can prioritize all aspects of work and life and aligns everything. Can plan a life, a career with greater clarity and energy because of the enhanced focus.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 18 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Identifying Your Values Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 19 of 136 Transforming Leadership Skills Skill 6 Life Planning to Provide Motivation and Balance What is this skill? It is a conscious designing of your life based upon your beliefs, values and vision so that you live an intentional life instead of a happenstance one. What’s in it for you? Proficiency in life planning will enable you to: Strategically and objectively weigh your lifestyle and career options against your beliefs, vision and values. To live a more balanced life that is based upon your vision of your preferred lifestyle and goals. Justify saying “no” to some promotional options or careers that do not work for you. Establish consistency and credibility in your leadership. Behavioral Indicators An individual proficient in the skill of life planning: Career plans are based upon clear beliefs, vision, purpose, values and goals. Career changes are likely to be less frequent and promotions are likely to be more frequent when they support life plans. The need to re-educate for a different career is reduced, resulting in educational cost savings. Life and job satisfaction and productivity will likely be greater. Their career plan supports their life plan that they have articulated.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 20 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Life Planning Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 21 of 136 Transforming Leadership Skills Skill 7 Education Planning: Setting Motivational Goals What is this skill? This personal mastery skill of educational planning means that you have greater clarity about how your educational plan will best align with your sense of beliefs, purpose and values. What’s in it for you? Proficiency in education planning will enable you to: Save a lot of money avoiding educational programs that don’t fit who you really are. Target learning opportunities that fit your purpose, vision, values and goals. Become more confident that your education has prepared you to do what you really want to do. Avoid going in career directions that others think are best for you. Behavioral Indicators An individual proficient in the skill of educational planning: Has a mindset of being intentional and plans ahead for a balanced life. Avoids major career changes that derail a smooth career path. Saves money by shopping around for the best educational options that will fulfill their life and career goals. Maintains more balance in life by balancing living, learning and working. Consults with professional career and life planners to ensure that they based their career on their life plan rather than basing their life on their career plan.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 22 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Education Planning Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 23 of 136 Transforming Leadership Skills Skill 8 Career Planning: Setting Motivational Goals What is this skill? This skill helps you to mindfully design a plan for your career that is based on greater clarity about your vision, purpose, values and life plan so that you have a career path plan instead of having to change careers multiple times. What’s in it for you? Proficiency in career planning will enable you to: Determine whether and how your current role serves as a preparation for your desired level of promotion or development. Set motivating career goals that inspire you to persevere, even under adverse conditions or unforeseen setbacks. Monitor and measure your progress, and make course corrections as necessary so you stay on track to achieve your career goals. Behavioral Indicators An individual proficient in this skill of career planning: Understands the inner architecture of living a planned (not mechanical) life. Makes fewer mistakes that have personal, career and financial consequences. Is better prepared for promotional or special project opportunities.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 24 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Career Planning Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 25 of 136 Transforming Leadership Skills Skill 9 Time and Priority Management What is this skill? The skill of time and priority management is a way to link your vision, purpose values and goals with how you invest the time of your life. In this way what you do is more likely to help you reach your goals, bring satisfaction and embed the habit of being mindful that your time is actually your very life. What’s in it for you? Proficiency in time and priority management will enable you to: Learn that time management is really priority management. Gain added clarity when you link all of the previous skills with this one. Be better able to say “no” when you have consciously set your priorities about how to invest your time (life). Know the difference between time invested and time wasted and leverage that insight. Behavioral Indicators An individual proficient in time and priority management: Avoids the stress of overload. Lives a more balanced and intentional life. Can say “no” with confidence that such action is well-considered. Is more productive in achieving higher priority objectives. Is not distracted by low priority issues.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 26 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Time and Priority Management Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 27 of 136 Transforming Leadership Skills Skill 10 Stress Management What is this skill? The personal mastery skill of stress management means that you are able to intentionally maintain balance in life and work, and protect yourself from burnout and stress related illnesses. What’s in it for you? Proficiency in stress management will enable you to: Optimize your health, wellness and longevity. Prevent stress related illnesses and disorders such as depression, anxiety, sleep disorders. Have a home and work life that is enjoyable with manageable stress levels. Be seen by others as someone who can maintain their “cool” and avoid having their stress level spill out on others. Behavioral Indicators An individual proficient in the skill of stress management: Takes proactive action to keep stress levels at a manageable level by seeking help when needed. Uses a smart watch to monitor heart rate and heart rate variability, and uses “box breathing” to deescalate stress while getting the job done. Practices lifestyle wellness such as healthy eating, regular exercise, meditation, deep relaxation, hikes in the woods, and other athletic activities. Seeks medical or psychological help early rather than letting stress levels accumulate into a post-traumatic stress injury that requires work absences.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 28 of 136 Every Officer is a Leader - Field Guide Avoids and prevents serious stress-related illnesses such as heart disease, diabetes, and other stress-related illnesses. Establishes healthy relationships and a support network that can help to reverse stress and have more fun in life. Leadership Skill Self-Assessment: Stress Management Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 29 of 136 Transforming Leadership Skills Skill 11 Energy Management for Improved Health and Performance What is this skill? Energy management is the preventive and proactive approach to managing stress. If a person can get the jump on stress accumulation in mind and body by nourishing, strengthening, and resting themselves mentally and physically, he or she will have a much greater reserve of energy to cope resourcefully with more difficult or demanding situations. What’s in it for you? Proficiency in energy management will enable you to: Learn new ways to charge up your batteries with mental, physical and emotional practices that give you greater stamina, recovery and resilience. Learn how food and drink impact your energy and resilience levels. Learn how to ensure that you get enough sleep to recharge your batteries. Learn to trigger the relaxation response by deciding how to breathe in stressful situations. Learn when you should take extra good care of yourself to avoid burnout and restore your energy reserves. Behavioral Indicators An individual proficient in the skill of energy management: Allows for several times a day to oscillate (decompress stress levels). Practices meditation daily to decompress.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 30 of 136 Every Officer is a Leader - Field Guide Practices on the spot breathing techniques that reduce stress and increase energy. Eats whole foods free of pesticides and additives. Avoids fast foods most of the time. Gets enough sleep 7-8 hours of sleep. Practices sleep hygiene methods. Enjoys some outdoor exercise and sunshine. Laughs a lot. Leadership Skill Self-Assessment: Energy Management Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 31 of 136 Transforming Leadership Skills Skill 12 Positive Mental Attitude: Inner Skill of the Winner What is this skill? The ability to face an apparent problem and see it as a positive challenge is one that winners have. Rather than assess the situation by the intensity or depth of their emotions at the moment, they inwardly control their reactions to an event and assign it the weight of importance appropriate to the situation. What’s in it for you? Proficiency in positive mental attitude will enable you to: Take failure and use it to improve their next performance. Your attitude can even include, “The more times I fail, the more practice I get, the better I get.” Practice more often without presuming you cannot achieve a particular goal, and you will succeed more often. Base your mental attitude on clarity and competence in the above 11 skills, you will gain confidence, competence and peace. Realize that now is the only time we have to enjoy each moment of life you will become more attuned to the present and how incredibly rich each moment is. Behavioral Indicators An individual proficient in the skill of positive mental attitude: Gets more creative when options seem limited. Acts while focusing on what’s possible more than being discouraged by what is not.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 32 of 136 Every Officer is a Leader - Field Guide Practices more often (even mentally) because rehearsals result in higher performance (practice makes perfect). Remains conscious of how positive or negative thoughts are by remaining grounded and centered. Leadership Skill Self-Assessment: Positive Mental Attitude Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 33 of 136 Transforming Leadership Skills Skill 13 Self-disclosure: Sharing Appropriately with Others What is this skill? Self-disclosure refers to the ability to appropriately reveal deeper levels of self to others, as the other person in the relationship earns trust, which warrants much deeper and more genuine disclosure. This skill is critical in the development of both a person’s self-concept and his or her relationships with others. What’s in it for you? Proficiency in self-disclosure will enable you to: Earn trust and even gain intimacy to the extent that you can be genuine, from the heart. Be open, but not unwisely risking too much information too soon, this also promotes trust and can even encourage the development of psychological intimacy. Let others know who you a really are, which encourages others to be open with you. Behavioral Indicators An individual proficient in the leadership skill of selfdisclosure: Says what he or she means and means what he or she says. Speaks their truth in a kind way without blaming or putting others down. Enjoys the lower stress level of being authentic. Avoids the embarrassment of being exposed as duplicitous. Is courageous enough to be real.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 34 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: SelfDisclosure Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 35 of 136 Transforming Leadership Skills Skill 14 Image Management: Taking Responsibility for How You See Yourself What is this skill? This skill refers to people’s ability to be conscious of how they see themselves. This means self-monitoring any negative images or internal “voices” that would undermine effectiveness as a person or leader and managing those voices in a number of ways, ensuring positive focus, no matter what external circumstances occur. Many people often neglect this critical skill area. It is mainly a skill activated by awareness and by carefully choosing and affirming a positive self-image. What’s in it for you? Proficiency in image management will enable you to: Enjoy having a realistic and positive self-image. Affirm your own self-worth by reflecting on your beliefs about your value as a person. Gain inner self-confidence and peace by knowing and affirming the value of your self. Enjoy a realistic self-appraisal from “knowing thy self”. Avoid disappointments by not over-estimating or underestimating your worth or value. Behavioral Indicators An individual proficient in the leadership skill of image management: Can make inevitable mistakes without having it hit them in the self-worth department.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 36 of 136 Every Officer is a Leader - Field Guide Can learn to refine and adjust their self-image if it has been programmed by previous negative experiences. Can bounce back faster from adversity if they have a strong and positive self-image. Can enjoy a sense of inner self-worth because they have good internal reasons for believing in their worth and value to others through their values and beliefs clarification in the above skills. Leadership Skill Self-Assessment: Image Management Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 37 of 136 Transforming Leadership Skills Skill 15 Impression Management: Taking Responsibility for How Others See You What is this skill? This skill involves a person’s awareness of the impact of his or her behavior, appearance, and mannerisms on other people. It is also choosing behavior intentionally to alter this impact in a desired manner. It is related to the foregoing skill in that it involves bringing forward the positive images of self that have been created or discovered. What’s in it for you? Proficiency in impression management will enable you to: Learn to dress appropriately for various situations. Learn to speak effectively and articulately. Express strong, effective, and pleasant non-verbal messages to others. Create the image in others’ minds that you want them to have of you. Avoid being pigeonholed by others’ limited perceptions of you. Behavioral Indicators An individual proficient in the leadership skill of impression management: Participates in representing the “corporate image” proudly. Assesses what is culturally appropriate in the agency of their employ. Has clear career goals and finds a mentor who can “whisper in the ear” where the minefields are that should be avoided if a promotion or special assignment is desired.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 38 of 136 Every Officer is a Leader - Field Guide Leadership Skill Self-Assessment: Impression Management Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 39 of 136 Transforming Leadership Skills Skill 16 Attending: Giving Undivided Attention to Others What is this skill? Full Attending involves both appearing to be attentive to others and actually (inwardly) giving your undivided attention. Attending behaviors give the appearance of being interested in others and are likely to encourage two-way communication. What’s in it for you? Proficiency in attending will enable you to: Be respected and trusted more by others because when you give your undivided attention you are conveying respect to others. Encourage 2-way communication with others. Gain critical non-verbal information about people and the environment you are in. Read non-verbal cues more accurately by noticing microexpressions and reacting appropriately to them. Notice non-verbal behavior that could signal a threat to your or other’s safety. Behavioral Indicators An individual proficient in the leadership skill of attending: Is grounded and centered. Faces the other person. Gives eye contact without staring. Adjusts distance for others’ comfort and trust. Leans forward as trust and communication develop. Squares shoulders with the other person being attended to.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 40 of 136 Every Officer is a Leader - Field Guide Has an open and relaxed posture. Eliminates personal distractions like fidgeting or looking at devices. Observing appropriate distancing (usually 3 to 6 feet in North American culture, farther away in Asian cultures, and often closer in Mediterranean, some European, and South American cultures). Leadership Skill Self-Assessment: Attending Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 41 of 136 Transforming Leadership Skills Skill 17 Observing: Simply Seeing Another Person Without Distortion or Judging What is this skill? Observing skills involve consciously receiving information about another person from all visible sources: A person’s physical tension and energy levels, facial expressions, skin flushes, body posture, manner of dress, expressive mannerisms, hand movements, gestures, and the sum total of all other body language. When the leader can simply look and see what another person is doing and keep those observations separate from any judgments he or she might be making, then the leader is being more objective in the reading of others. What’s in it for you? Proficiency in observing will enable you to: Base your actions on your observations rather than prejudgments. Learn to temporarily suspend your own judgments, emotions and premature advice. Increase the effectiveness of your ability to observe accurately and keep your personal reactions separate from what you observe. Connect you with the reality of another person. Demonstrate that you are perceptive and observant. Develop credibility with others. Behavioral Indicators An individual proficient in the leadership skill of observing: Puts the other person first while observing non-verbal behaviors. Doesn’t jump to conclusions quickly.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 42 of 136 Every Officer is a Leader - Field Guide Observes non-verbal behavior with co-workers, suspects and offenders. Manages risk by noticing non-verbal cues that could lead to higher risk encounters. Leadership Skill Self-Assessment: Observing Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 43 of 136 Transforming Leadership Skills Skill 18 Suspending Your Frame of Reference What is this skill? It is the internal self-control to separate judgments, emotions and premature advice from what is being observed or heard – this enables you to tie your observations to behavior rather than your own presumptions. What’s in it for you? Proficiency in suspending your frame of reference will enable you to: React in such a way that takes into consideration others’ points of view and feelings, as well as your own. Give others airtime to be understood before you try to address the issues on your agenda and this will earn you the respect of others that you are seen as someone who cares. Be more mindful and respectful of what is being communicated to you to improve the quality of relationships. Demonstrate that you can write objective reports that reflect that observed facts and your opinions about those facts are separate issues. Function at a higher level of emotional intelligence. Enjoy better serving and helping others solve problems. Behavioral Indicators An individual proficient in the leadership skill of suspending a frame of reference: Avoids making snap judgments and reacting emotionally to a situation before truly understanding it. Avoids writing a person off before giving him or her a fair chance, or assuming that something is true (or untrue) before checking it out thoroughly.
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 44 of 136 Every Officer is a Leader - Field Guide Is grounded, centered and suspends when others need to be understood so that their tension or stress can be defused. Helps others to trust enough to share thoughts, feelings, or points of view, and from a leadership point of view encourages others take action on a project that they are motivated to take on. Leadership Skill Self-Assessment: Suspending Your Frame of Reference Apply a date to when each self-assessment statement is valid for your self-confidence level for this skill. Personal Notes Valid Date Self-Assessment Statement I am not familiar with this skill I am familiar with this skill but cannot perform it adequately I can perform this skill only with a conscious effort I can perform this skill naturally in a wide range of situations I can help others learn this skill
Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 45 of 136 Transforming Leadership Skills Skill 19 Questioning: Appropriate Gathering of Information What is this skill? Questioning is used effectively when it is necessary to gather information such as what someone thinks about a specific issue or for directions to get to a particular place. In general, questions are less personal than active listening and should be reserved for less personal interchanges, when correctness or completeness of information is the main focus, such as when an officer is helping an injured person to prepare and complete an accident report. What’s in it for you? Proficiency in questioning will enable you to: Use open and closed questions appropriately to elicit information in an investigation. Learn to use powerful questions that lead others toward insight or understandings that they did not have before if you are coaching or interrogating someone. Learn to use questions sparingly, along with the other communication skills, to optimize your effectiveness and others will become more trusting and open up as a result. Gain credibility as a leader who cares enough to hear and validate others feelings and ideas. Behavioral Indicators An individual proficient in the leadership skill of questioning: Uses closed questions to get yes or no answers in an interrogation. Uses open-ended questions to open up communication and get people to tell their stories.
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