Copyright © 2023. Every Officer Is A Leader. All Rights Reserved. Page: 47 of 136 Transforming Leadership Skills Skill 20 Listening: Checking for Others’ Intended Meanings What is this skill? The skill of active listening also involves letting others finish, even when there is an urge to interrupt to make a point. Helping others to feel heard and to finish with what they are saying only increases the chances that the door of their perceptual two-way system will be open to a message and that it will be interpreted usefully. What’s in it for you? Proficiency in listening will enable you to: Verify what others intend to mean by what they are saying. Avoid assuming what others intend to mean. Clarify others messages so you understand better. Resolve conflicts more effectively with accurate understanding. Gain credibility by being a receptive person who cares enough to listen. Behavioral Indicators An individual proficient in the leadership skill of listening: Is grounded and centered. Gives undivided attention. Temporarily suspends emotions, premature advice, and judgments. Uses questions in a limited and appropriate manner; and checks with the sender to see if there is mutually understood meaning.
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